Frequently Asked Questions

How do I get an account?

Help, I can't log in!

Checking previous orders

Checking your account balance

Handy features of the Ikon website

Do you sell to public consumers?

Where can I buy your products?

Do you drop-ship?

Can I pick up my order instead of having it delivered?

Can I organise my own courier to pick up my order?

How long before I my order is delivered?

I have a special event coming up that I'd like specific stock for. When should I place my order to guarantee delivery?

What are my options for making a payment?

Why can't I see any prices?

How do I use the quick order function?

What is the Recent Items section in My Account?

What is the Standard Order/Favourites section in My Account?

What's the difference between a box, case and a display?

What's the difference between pre-order and back-order?

How do I go about making a return?

Do you have a catalogue?

Do you have a showroom I can visit?

 

 

HOW DO I GET AN ACCOUNT?

In order to obtain a wholesale account with Ikon Collectables, you must meet the following criteria:

- Be a registered business with an ABN (or similar international business registration identification)
- Your business is currently oriented to stocking products in the gift, toy, collectables or similar categories.
- Have a bricks & mortar retail shopfront (NOT trading from a residential address or market location), OR
- Have a dedicated web domain for an eCommerce store with fully functioning shopping cart, checkout & payment functions (NOT a store on a social media website, eBay or any other such online mass user sale websites)

Note that a promise of meeting these criteria in the future is not acceptable. We value our current & future customer base, so we need to see firm examples of the above criteria being met.

If you feel you meet these criteria and can show hard evidence, please feel free to contact us with a summary of your business meeting the above criteria and we shall forward you an account application.
We can be reached on: info@ikoncollectables.com.au

HELP, I CAN'T LOG IN!

Please check the following:

  • You hold and active wholesale account with Ikon Collectables.
  • You have your Customer Account Code handy, found on any previous invoice from us or for new accounts, in your welcome email.
  • After entering your details, you've completed the recaptcha challenge.
  • Your Caps Lock buttons is not on.

We can also recommend trying a different web browser such as Mozilla Firefox or Google Chrome.

Once logged into your account, click the ACCOUNT button at the top of the page, then click the Account Enquiry link.
From here you can check things like outstanding orders or previous invoices.
PLEASE NOTE: Orders may take up to 24 hours to appear on the website. For immediate reference, you can view the email copy of any order you place.

HOW DO I CHECK MY ACCOUNT BALANCE?

Once logged into your account, click the ACCOUNT button at the top of the page, then click the Account Enquiry link.
PLEASE NOTE: Orders may take up to 24 hours to appear on the website.

HANDY FEATURES OF THE IKON WEBSITE

  • Entering the exact manufacturer name and product description, licence or type into the search bar can get you to your desired product quicker. For example, "Ikon Collectables Marvel", or "Sideshow Premium Format".

DO YOU SELL TO PUBLIC CONSUMERS?

As a wholesale distributor, Ikon Collectables does not deal directly with the public. We do supply many retailers accross Australia and New Zealand that will be able to help with your enquiry and you can view them HERE. If they don't appear to have one of our items in stock, simply ask them to order it in!

WHERE CAN I BUY YOUR PRODUCTS?

You can purchase products that we distribute from one of the many retailers we supply, which can be found HERE.

DO YOU DROP-SHIP?

Under no circumstances does Ikon Collectables drop-ship.

CAN I PICK UP MY ORDER INSTEAD OF HAVING IT DELIVERED?

Due to the nature of our pick, pack and dispatch operation, we do not allow customers to pick up orders from our warehouse.

CAN I ORGANISE MY OWN COURIER TO PICK UP MY ORDER?

No, we do not allow customers to arrange their own courier pick-up.
Ikon Collectables uses Star Track Express for all deliveries at very competitive rates.

HOW LONG BEFORE I MY ORDER IS DELIVERED?

Depending on the size and complexity of your order, it can take a multiple days to dispatch and deliver, moreso in busy periods such as Christmas or around large convention events.
If you have provided a valid email address to us, you should receive a dispatch notification email upon the goods leaving our warehouse. The information in this email can be used to track the status of your delivery with Star Track Express.

I HAVE A SPECIAL EVENT COMING UP THAT I'D LIKE SPECIFIC STOCK FOR. WHEN SHOULD I PLACE MY ORDER TO GUARANTEE DELIVERY?

A month in front of the event is about right, but the more time, the better. A week before the event is much too short notice.
This timeframe also depends on how much stock you're requiring.
Also please be aware that if you require stock for a major state/national/international event, there is a good possibility that multiple other retailers will be wanting the same from us at the same time, thus creating a greater chance for delays.

WHAT ARE MY OPTIONS FOR MAKING A PAYMENT?

We accept payment via credit card (Visa and Mastercard only) and bank transfer.
Please note that credit card payments will be subject to the following fees:
Mastercard surcharge: 0.94%
Visa surcharge: 1.16%

WHY CAN'T I SEE ANY PRICES?

You probably haven't logged in!
Note that we only give pricing information to approved retailers.
We do not sell to consumers.

HOW DO I USE THE QUICK ORDER FUNCTION?

PLEASE NOTE: The quick order function is currently disabled, but will be returning soon.

The contents of this file as assumed to be as follows:

- Acsii text file (NOT a binary file)

- A separate line for each product

- Comma delimated fields: Fields can be quoted with a single quote '...' or unquoted. If the field contains an embedded comma then it must be quoted. DO NOT USE DOUBLE QUOTES!

- The first field on a line is taken as the Product Code.

- The second field on a line is taken as the quantity (compulsary).

eg.
FUN2344,36
FUN3600,6
SID200123,2
NEC50150,14

WHAT IS THE RECENT ITEMS SECTION IN MY ACCOUNT?

This is a list of products that you have ordered recently and enables you to quickly re-order popular products.

WHAT IS THE STANDARD ORDER/FAVOURITES SECTION IN MY ACCOUNT?

 

WHAT'S THE DIFFERENCE BETWEEN A BOX, CASE AND A DISPLAY?

For reference, we call the brown thing products get shipped inside a case or shipper case.
Sometimes, certain products (such as trading cards) come in a counter top display unit. We call this a display or CDU.
We ask customers to use either of the above descriptions as we've heard many different people describe both of the above as a 'box', which can lead to shipping and charging you for an amount of goods you may not have wanted.

WHAT'S THE DIFFERENCE BETWEEN PRE-ORDER AND BACK-ORDER?

Pre-order products have never been in-stock, while back-order products have landed, sold out and are expected back.
Both your pre-orders and back-orders will be maintained in the same order file on your account and automatically keyed across to a live order upon landing in our warehouse.

HOW DO I GO ABOUT MAKING A RETURN?

Any returns must be requested within seven (7) days of receiving the goods.
Please contact your appointed sales account manager directly via email in regards to damages.
In your email, please include

  • The invoice number the item appeared on.
  • A description of the fault.
  • Clear pictures of the fault on the product.

DO YOU HAVE A CATALOGUE?

Our website is our catalogue.
We simply can't keep up with the number of new products arriving daily to make a catalogue.
From time-to-time, we may send out small look-books for featured product ranges.

DO YOU HAVE A SHOWROOM I CAN VISIT?

No, we do not.
While we do not have a showroom, we do have many retailers across the country that stock many of our products.